Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Don't Use Ever”

Written on: 12/11/2019 by HarleyOgle (1 review written)

Turned up at Sofia Airport to pick up a car ordered almost 6 months previously. Was told no car even though I had a confirmation from Was told yes had not confirmed the booking so had to get another car from another company in August which cost over £500 more.
Complained to discovercarhire upon return to UK. They contacted Yes who said I had turned up late so car had gone (why would that happen?) and they had offered another in two hours time which I had declined (apparently I would rather spend £500 than wait the 2 hours). Discovercarhire refused to refund me the £500 or even the fee I had paid them to organise a car.
I was able to prove via the time on the hire document of the car I did get and on the credit card receipt that I had got that car earlier than the latest time to pick up the yes car showing that they were inaccurate but discovercarhire still refused any sort of refund so I am now in the process of taking them to court if they won't play ball.
So never use either of these companies, yes will leave you without a car (and we had a small baby with us) and discovercarhire will try to ignore their responsibility.

Was this review helpful? 0 0