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“Tried to bully us Into paying without sight of a bill.”

written by on 10/11/2019

First we heard 3 months after our tenants left was a text saying “we’re adding £45 for late payment of bill”
We asked for the bill for the time that covered after the tenants left but just had bullying for payment without sight of a bill.
Finally got through to someone who tried to help and told us that we could have avoided the bill in the first place if we’d been told straight away. Then a week after starting to get things sorted they involved a debt collection agency!!
Their complaints team were late contacting me (past the 8 weeks allowed) and have done everything they can to avoid dealing with our issues.
Up to this point they refuse to refund the charges despite it being their fault that we got them in the first place.
It was their fault that we didn’t get a bill (they had a contact phone number to be able to threaten us with late payment charges but couldn’t get a bill to us!)
It was their fault that my Wife ended up in tears when we received a debt collection threatening letter through the post but they couldn't care less!
SHAME ON YOU BRITISH GAS!!