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★☆☆☆☆

“Currently here at the moment with 5 of our friends,...”

Written on: 09/11/2019 by Corriemac136 (1 review written)

Currently here at the moment with 5 of our friends, staying in villa Charlotte in Lanzarote. We Have stayed in villa plus villas numerous times over the past 8 (if not more) years and never had one problem. That unfortunately changed yesterday afternoon when we had a maintenance man come into our villa to fix a shower and helped himself to €400 from my boyfriends wallet - which was safely stored in our room. I cannot begin to express the distress I am now feeling, the thought of someone going through your belongings makes your skin crawl. To feel this unsafe on holiday is such a horrible feeling, and knowing that the man still has a key and full access to our villa is disgusting. Our rep (who has been so lovely) has advised us that all we can do is pay €15 euros in a taxi to the police station, make a appointment at the station to come back and meet with a translator (this appointment could be a few hours wait which could mean getting a taxi back to our villa, and then getting more taxis back for our appointment time). Once I have made a statement I then have to decide weather I should do nothing and return home, or press charges , which will mean going to court, and that court date will be unknown, it could be next month when we are back in the uk, which will mean absolutely nothing will be done. Even if our court date is whilst we are still on holiday, that is another holiday day we have missed out on, and even more distress and upset. And unfortunately we paid for our euros in cash so we have no proof what so ever of the €400 we changed up. My main concern is that this man still has access to our villa! We are supposed to feel safe and secure in our villa, which is why we always choose to book with villa plus as they are a trusted company, and we really feel let down that this man has access to our villa. Our lovely rep has let us know that we can change our key safe number - but that makes no difference because the company they use for maintenance have keys for our villa anyway. Outside our villa is covered in CCTV stickers, so obviously you assume there is CCTV - WRONG! No CCTV because apparently because of new DP laws you can’t have CCTV outside a building? Very strange, but nevertheless there shouldn’t be CCTV stickers on the building giving a false sense of security. We have made villa plus aware that we do not want this guy back anywhere near our villa as they was going to send him here on Monday to clean our pool! What a cheek. Extremely upset with villa plus to be totally honest as we feel like we have been fobbed off to deal with the police - who will probably get us no where and give us a court date when we are back in the UK. Or we will have to waste another day of our holiday in court. We have paid for my parents to come out here in December to villa Denise and unfortunately that might be the last time we use villa plus! Loved our holidays Over the years here but this has left a really sour taste in our mouths, deeply saddened by the events of yesterday.

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