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★☆☆☆☆

“tips to dealing with them”

Written on: 06/11/2019 by AddysonHall211 (1 review written)

During my holiday in Majorca Spain October 2019 I hired a car from GoldCar for a week. There are lot of scared review online. In my opinion their quoted price is almost cheapest, but their staff in the front desk can makeup or push anything they want without following fair commercial practice. So be expect this and you need to be STRONG to insist them to follow your hire agreement. I would like to share my experience about dealing with them. I hope this help anyone who is planning hire a car from these company.

What you can do to best protect yourself:

- Never book direct from GoldCar or their associated company. Their hire agreement has lot of loophole and not stand for your interest.

- Book from a reputable car hire agency, ideally they have customer hot line so you can call them in case you have problem when picking the car. You can also open a disputation case with them after your return if there is anything not according the hire agreement or unfair commercial practice.

- They will try to sell you full insurance but it’s your choice whether to buy or not. Usually it’s much cheaper to buy a car hire excess insurance from an individual insurance company.

- The hire agency shall issue a hire agreement with clear the amount of paid balance, outstanding balance, amount of security deposit, fuel deposit and other mandatory items. Ensure you READ IT THROUGHLY and fully print this agreement and take it with you to the collection desk.

- On the collection desk ensure you tell them you do not want any additional product that is not mandatory to the hire agreement. show them the paragraph on paper if necessary. If they add anything you don’t ask for you can open a disputation case after your return.

- On the collection desk ensure you tell them you want to pay every amount in their currency e.g. EURO, not in your local currency. Otherwise they will add a currency conversion service on top of your bill. This conversion service will charge you 2% of exchange service fee against of your final payment and a not so good exchange rate to your local currency.

- Do not pay a lump sum that mixed with deposit and other payable items. As the items recorded in their receipt is extremely unclearly and unable to understand the figures.

- On the collection desk you insist to pay the large car security deposit in separate transaction. After you walk away from the collection desk, call your bank or card issue company to pending or block this security deposit transaction so both you and the company can’t touch that money, otherwise you may in a risk position for out of pocket if the company withheld your deposit for an excessive period.

- On the collection desk you insist to pay all other small deposit in a separate transaction if you can, so you know and know how much refund you will receive. Otherwise ask them to clearly record the deposit items.

- On the collection desk you insist the outstand balance in the hire agreement have to be represent an item with exactly amount according to the paper. So you can identify if there is any additional product is added by them.

- When pick up the car, report all the scratch to the staff regardless how small the scratch is and take photo of that. if the pick-up office closed mark a x in the check-out form and put it into the security box next to their office.

- When return the car, report all the scratch and damage to the staff regardless how small it is and take photo of that, best to ask them email you a copy of check-in form before you leave.

- if anything goes wrong after your return, there are a few routes you can go through, contact their complaint officer, Data Protection Officer, hire agency, resolver.co.uk, The European Consumer Centres Network, The European Car Rental Conciliation Service. Their contact email can be found on the Privacy Policy section of their website. You may find complaint template via resolver.

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