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★★☆☆☆

“Appalling”

Written on: 30/10/2019 by Phil Clay (15 reviews written)

This company is appalling. When you ring up the phone system takes you in circles and you end up either back to the first keypad menu or getting cut off. You can never get to speak to anyone directly. They can only offer appointments weeks away but if you kick up a fuss they will give you one sooner. When you sort anything in branch they don't communicate it to the rest of the company. I took a document in to be scanned and emailed and it took 4 days to do this (she actually said it would be quicker than internal post, 4 days) I have paid 2 sets of surveyor payments at the counter then got correspondence saying you still need to make this payment so then have to forward the receipt numbers. Automated banking in 2019. When you do finally get to speak to human and mouse want to complain to a manager no one will speak to you. Yo have to fill out another form to complain. I only use them as they have huge fee's to exit their mortgages so can't afford to move. Don't both emailing staff either as they say they will sort stuff and nothing happens.

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