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“How do you fancy a car with a new look”

Written on: 21/10/2019 by samsmith183 (1 review written)

Solus were told when I dropped off the vehicle the damage I had incurred from the accident.
I made them aware that I had not brought with me the exhaust tip as it was damaged and would not stay on, so it would require a new one.

When receiving my car back a couple of days later via them delivering to my home address, I immediately pointed out the replacement was missing. Additionally the chrome rear tail light surrounds on both sides were loose. (these did not have any damage from the accident so I was confused why they were now not fitted correctly when they were post accident and before Solus received my car). The driver wrote on his paperwork the issues and said they would contact me.

They did so and arranged for me to come back in, which I did so this morning where they would fit and fix these remaining issues, the exhaust tip they have provided does not match my previous one, and the light surrounds still do not fit properly as they once did before they received the car.

They assured me these are genuine mini parts but I would like to think providing mini with the number plate and model of my car they should provide an exact match to their previous parts, so this makes me seriously doubt whether I have received a mini approved repair as all parts they have replaced are different to the ones my vehicle had before.

The rear end of my mini now has a different look to before this accident and I'm overall not impressed with the parts and fitting quality I have received.

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