Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Customer service? You must be joking!”

Written on: 29/09/2011 by braggit (2 reviews written)

My wife was with Bluefin Car Insurance until recently but has now changed to a new insurer due to a change in job circumstances.

In order to verify her NCD eligibility she needs to provide documentation to the new insurer - and do you think that Bluefin can provide this? Not a chance!

Repeated telephone calls - when they can be bothered to answer - and numerous emails have resulted in nothing. It's now a month later and there have been no answering calls or emails and no sign of any documents through the post.

The new insurance company are understandably getting a little bit 'miffed' about the situation and threatening penalties (removing the NCD completely!) but still Bluefin are acting ignorant.

Apparently, they are part of the AXA Insurance group so heaps of shame on them too! :-(

Was this review helpful? 0 0