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“Zero costomer service in uk”

Written on: 29/09/2011

I bought a cream cardigan for £40 from the Norwich store, after the first wash (at 30 degrees) the colour went patchy, we complained in store but the manager refused to leave his mood lit store to look and fobbed me off with a complaints email address, i tried this but no got reply, and found another on their website. I emailed this and got a reply asking for more info, after sending 3 more emails with attached images, which were replied to, all we got was a refusal to overule the store manager and a phone number in the usa that wasnt answered. It seems to me Hollister are buying very cheap clothes in China and selling them in the uk at a huge mark up with no regard to their customers, of which i am no longer one. I would have been better shopping in Primart.

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