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★☆☆☆☆

“Just awful customer service”

written by on 23/09/2011

Bought a Kodak ZX1 because it had a 5 volt input socket which would be useful for what I wanted. It wouldn't upload the videos to my PC. It wouldn't run the Arcsoft software, and when I tried manually to load the Arcsoft software, not only did it crash my PC but I now cannot remove the programs - in any way at all - so it's permanently on my PC! Went on to Kodak's 'Chat' Help and the person was unhelpful in the extreme - telling me to get a "PC Technician" even though everything else works fine. I tried to explain that getting a "Technician" would cost what the camera cost, but she wasn't concerned that I can't view any videos, and told me to buy a Media Card Reader. So I have had to return the camcorder to Amazon! I'll never buy another Kodak product after this.

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