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“Not an Impressive place”

Written on: 23/09/2011

I purchased a PC from Computer Planet as a gift for a family members birthday on the 25th August.

I was told the parts I had picked were all compatible and that building would begin shortly.

2 days after receiving that e-mail I had another stating 2 parts were not compatible and was charged extra for replacement parts. Another week later I was told 2 more parts needed replacing. The second set of replacements were free so that wasn't as bad but it could still have been dealt with quicker than it was.

After waiting 3 weeks I e-mailed to find out what the delay was and was told i'd receive an e-mail the next day with a delivery time. I never received that e-mail. 

The PC was due to be completed on the 12th September but didn't arrive until the 20th. 

When it did arrive it only worked for an hour until it froze up. After trying several reboots it failed to boot up at all. 

I am now waiting for them to collect it and have it repaired. I had an awful time with customer service. It took 9 hours from me mailing them the problem to them saying they would repair it. In that 9 hours I was insulted and talked down to and no apology was given.

It has taken a month for them to send me out a PC that didn't work and has a terrible customer service.

It has been dealt with but, as with the parts, could have been dealt with faster and more satisfactory than it was. It is a real shame i've had such a bad experience as the computers look to be great and up until finding out it didn't work I was incredibly delighted with my purchase. It was a mid spec PC for a fraction of the price some of the bigger companies charge.

If I can offer any advice to anyone looking to purchase from them it's speak to them in depth beforehand. Get as much detail as you possibly can with regards to what parts you want for your PC. 

I don't want this review to come across as a dislike for the actual company it really was just a bad experience. I just want people to be aware that things can go wrong and it's far better to get all the information you can before rushing in. They do offer good value for money and it seems the good outweighs the bad so don't be put off just be cautious. 

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