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“Robbing b'stards, DO NOT USE RBS!!!”

written by on 15/09/2011

We recently had to make a claim for a laptop that was stolen along with all the accessories such as external HDD etc.

When we first made the claim (and after providing them with the full crime ref no) they simply said we cannot cover it as we do not have original packaging or reciept!!! this laptop was 18 months old, of course we do not have the original packaging or reciept, luckily i was able to log onto my amazon account and retrieve the order conformation. When i originally ordered the laptop i also ordered ram and hdd upgrades, but would not cover them as we could not prove they were in the laptop.

they told us it would take 4-6 weeks to provide a voucher to get a new one so i told them we would like a cash settlement as i will need to go out and buy a new one the next day it was needed for work, they agreed and said ok.

2 days later they called with an offer of £50 !!!!! WTF! they said the claim only had down for a case and mouse!!!! are they completly stupid! anyway after correcting that, they came back to us and said we will send you a voucher in 4-6 weeks AGAIN!! i told them we had alredy settled on a cash payment which they then told us they didn't do.

I contacted the head office and was informed by an unhappy employee that they do cash settlements but the customer service teams only get commision when they send out vouchers not cash settlements. with this i contacted them back only to be eventually told they can only offer £200 for this £800 laptop as that is the value they feel its worth. Like for Like really!!!!?

in the process of sending a letter to obudsman over these con artists, steer well clear!!! what a joke!!!!