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“Undelivered goods”

Written on: 12/09/2011

I ordered some clothes from the Next website and selected delivery for a Saturday, giving them almost a week to arrange delivery. The delivery times given were between 8am and 6pm, so I waited in all day. 6pm arrived and no delivery so I called their customer services department. They told me my goods were at the depot but hadn't been collected by their courier, they were totally unhelpful and fobbed me off telling me someone would call me today.

In the meantime I emailed them telling them to arrange a delivery for this evening and call me this afternoon to confirm the details.

As yet I have heard nothing from them, no replies and no delivery. This is probably the most incompetent company I have ever dealt with and I certainly won't be buying anything from them again :(

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