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“Taken payment twice and did not refund as promised”

Written on: 05/09/2011 by Loopy551 (1 review written)

I have had this card for over 5 years and not had 1 problem until I came to pay via the phone in August and the automated sevrice would not give me an authorisation code and transferred me to a call centre not in the UK at a guess. The person then looked at my account and told me I had made 2 payments simulantenously!!!and told me I could not ask for a refund for 24 hours, I then rang a day later and was promised it but it still hasn't appeared.Not Happy and would not recommend phone auto payment.

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