Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Terrible Customer Service”

Written on: 23/08/2011 by louisepretty (1 review written)

Ordered 4 fancy dress outfits in June 2011. Two arrived promptly with the others being delivered directly from the manufacturer. They have never arrived so I have requested a refund more times than I can remember. Each time I am told my refund will go back to my PayPal account.

When I log into my Woolworths account the refund is processed and then promptly cancelled by Woolworths the next day, with a note saying Goods Delivered. I have queried it and they "are looking into it". It seems they ahve a legitimate way of not refunding by repeatedly claiming the goods have been delivered forcing you to request another refund, again and again and again.

It may only be £21 in my case but I will not get bored, I will continue to fight for my money back as they should not be allowed to get away with this.

By the way I reported them to PayPal, who investigated on my behalf, Woolworths simply stated the goods had been delivered even though they don't use a traceable postage service, and PayPal found in their favour. The moral of the story is the PayPal buyer protection is rubbish too!

Was this review helpful? 0 0