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★☆☆☆☆

“Avoid like the Plague”

written by ztGorman298 on 07/10/2019

Purchased a brand new Lunar Delta Ri caravan in 2016. Discovered in April this year that cracks had appeared in the front and rear panels clearly emanating from over tightened screws attaching the panels to the caravan frame. Reported cracks to Catterick Caravans who requested I take the van to them for inspection. Made a 400 mile round trip to Catterick Caravans who took pictures and water ingress readings showing water had entered the caravan. Readings in excess of 90% across the whole front, rear, offside wall and ceiling together with visible water damage marks on internal boards. Catterick agreed that the cracks and damage fell within the scope of the manufacturers warranty and after submitting reports to the manufacturer, Lunar Caravans they agreed the caravan should be repaired under warranty at the factory. In August 2019 Lunar Caravans went into insolvency and an e-mail was received from Catterick Caravans informing me all warranty work was put on hold. After seeking legal advice, I reminded Catterick Caravans of their obligations pursuant to the Consumer Rights Act 2015 and gave them the opportunity to repair my caravan as originally agreed under warranty, replace my van with a like for like van or refund the purchase price. The only offer I have had from Catterick Caravans is to exchange my caravan providing I contribute £12,000. This I have refused. Since then I have been chasing Catterick Caravans but they never respond to e-mails or reply to telephone calls. The only other response received was from the Company Director who basically stated take us to Court and by the way unless you collect your caravan from our premises forthwith we will charge you storage charges. Luckily when I purchased the van I paid a small deposit on my credit card. I made a section 75 claim with my credit card company who following an investigation have upheld my claim so the matter is being resolved. The credit card company will be pursuing Catterick Caravans. The Caravan show is being held soon at the NEC. Please don't get sucked in with all the false sales pitches Catterick sales people will bombard you with to get a sale. We were told that in the event of any problems with the van we could take it to our local dealer just down the road for warranty repairs or Catterick would send out a mobile engineer in the first 12 months. We did have problems but the local dealership wouldn't do a warranty repairs and Catterick wouldn't send out a mobile repairer. There are plenty of decent and trustworthy dealerships out there and I would recommend steering clear of Catterick Caravans and using one of their competitors

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