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★★☆☆☆

“Annual price increases are very high. Lots of exclusions ”

Written on: 02/10/2019 by EmmettDougherty227 (1 review written)

The policy starts off as a good price but after year one the prices rocket up significantly (this year my increase was 15%, last year it was even more). They appear to think because its described as a lifetime policy you will feel locked in and pay whatever they decide to charge you.

My dog had a cut to her paw when on holiday. The vets fee was just under £100. Even though the policy covered me they insisted I pay for a full vets report and an official translation of the report on top of the vets actual bill / receipt. They said I must pay for the cost of the vets report and the translation as that was not part of the dogs treatment.

I had a vets bill giving a brief description of the treatment and cost breakdown, a receipt to show payment and to me this shows my claim was genuine. They were the ones asking for the extra report and translation yet they said that had to be done at my expense. I got the impression they were simply making it more expensive to avoid paying out even though I have an excellent claim history.

You pay a premium service but when you try to claim they duck and dive.

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