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“Fantastic in the the time of disaster. ”

written by Raine999 on 29/09/2019

This company is FANTASTIC having read some of the dreadful reviews of the other companies at Corvera airport I cancelled a booking I had made and trusted the positive reviews that Flamenca cars had. It cost more than the previous booking but my goodness it was worth it. Apart from tyres all insurance is included in the price, no add ons at the airport. Flamenca representative was waiting and we were out of the airport 5 minutes later in our SEAT car, all was well until the last day of our visit when disaster struck, literally. That car was parked in the hotel car park when the GOTA FRIA hit, the torrential rains broke through the flood defences and we woke at 4.30am to the fire alarm going off because the power had failed. There was a river where the road had been, we went down staircase to the garage to find water up to the level of the door handle. The electric doors on the garage were out due to the power failure so no chance of saving the car. By 8 am the water and mud were up to the ceiling and our rental car was submerged. We were due to return the car at the airport that morning, our flight was cancelled and all the surrounding roads were closed. I rang Flamenca to explain and they themselves were in shock and some of their staff had had their homes flooded and their property lost but they were still trying to help out their clients who had arrived before the airport closed. We eventually flew home the next day when the airport reopened leaving the keys to our destroyed rental car at the hotel reception. The hotel is now closed until January due to the damage and three weeks later our rental car is still buried under the remaining mud and debris. Yesterday I rang Flamenca cars and spoke to a lovely lady who spoke excellent English, I wanted to find out what happened to the car, she told me and then said that her home was flooded and when we were checking the car at 4 am she was desperately sweeping the flood water out of her home and trying to save her belongings. She has now had to move out.
Whilst we were there we purchased a property on the same resort that we were staying in so we will be regular visitors, every time we go we will rent a car from Flamenca cars, they have not tried to hold us responsible for the loss of the car (in fact they lost at least 3 cars that night) they are a family run company who are fair and honest. Please support them by using their services, you will not be disappointed and if the worst happens they will not be charging your credit card without your permission.