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“Will confirm shipment before even processing order.”

Written on: 14/09/2019 by katyjohnston (1 review written)

Ordered 4 items (totaling over £100) on the morning of the 4th of September and received order confirmation quickly, and shipping confirmation later that same morning of the 4th. I was contacted 8 DAYS later on the 12th of September to be told my order had in fact not been shipped at all, and that one of the rugs was out of stock and would I accept a swap for another rug (£10 less in value). Completely unapologetic and accept no responsibility - only offered the difference in value for the replacement rug when I pointed out the price difference - avoid for online orders 100%.

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