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★☆☆☆☆

“Terrible after sales service - just don't care”

Written on: 12/09/2019 by kuRollins486 (1 review written)

The truth of the matter is, Magnet ask for all their trustpilot reviews immediately after sale, at which point everybody is happy.

But it's only once your kitchen gets fitted that you realise just how terrible the products are, how bad your design is in reality and how little the staff care.

Magnet the organisation is set up so you can basically only deal with the store your bought from, with very little discourse to raise it up the chain, and honestly the store does not care when you have an issue afterwards.

I spent over £10k with Magnet and frankly I wish I hadn't - the product is no better than the cheaper places, the design has fundamental flaws and omissions which the store won't take the blame for and now we're left with a non-functioning terrible looking kitchen that they want to take more money off us to resolve - I'm pleading with everyone else, don't make the same mistake

Avoid

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