written by atamatics on 03/09/2019
We rented a 9 seater van Renault Transit and we loved it. The car was almost brand new and we didn't have any issues. Everyone I interacted with from Top Rent-a-car was very friendly and helpful, which I found very refreshing for Bulgaria.
Now, why the four stars: 1) A week before the time to pick the car we received an email that if we'll drive with non-european driving license we'd need an international driving permit which in the US one can obtain for $20 from AAA. The problem was that we were leaving on that day and it turned into a major hassle to get one. 2) We were planning to travel to Greece and the car was available for international travel, however, as we found out during the pick up of the car we should've asked in advance, so the team could prepare the international travel documents which usually take up-to 3 biz days - there was nothing specific on the partner site where we booked the car (Discover Car Hire) that explains that. We were lucky that the car had the needed document and the team was able to get everything ready in a couple of hours but we could've lost a day of our vacation in Greece; 3) There was a requirement that one needs to be a driver for at least 3 years to rent a car - which makes a lot fo sense. However, the US driving licenses (or at least those issued in Washington state) don't list when one obtained a driving license for the first time and mine appeared just an year old, even though I've been driving for 25 years. Luckily, I had an expired Bulgarian driving license with me, which I used to prove I have the necessary driving experience.
Please update the various descriptions and I'd be happy to leave you five stars next time as you've done the harder part - to build a really customer obsessed team.