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“Zero stars!”

written by ShannonStack292 on 28/08/2019

24 hour delivery. Wish I could give zero stars! What a joke of a company. How are they allowed to continue to trade? I can't believe all the negative reviews on here (well, I can, but can't believe they haven't done anything about it!).
Customer service operator should not be employed in customer services, she sounded like a complete ****, she was no help at all. She blamed the sender, saying they hadn't sent the items. I know this to be untrue, and even received an email from them saying it was on its way!
I paid for 24hour delivery, but obviously not received it!
They just have no concern for customer satisfaction, and they are couldn't care less about the service you receive. Given the choice I would have avoided these incompetent clowns, but the company I ordered from unfortunately had little choice due to timing.
You would think that with all the negative reviews they'd up their game... What a load of ****. My advise, AVOID! I always use DPD or even Hermes at a push. Both cheaper, and 100% more reliable. Of course you expect unforeseen incidents, but to be spoken to by a nasty customer services agent, takes the ****! They have one job to do, and they can not do it properly. I seriously hope they cease trading and fold the company. Pathetic. The reviews on this site speak volumes. Seriously, why haven't Parcelforce done anything about their shocking service? Not even an apology to any of the dissatisfied customers who have reviewed them. Shame on you Parcelforce.

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