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★☆☆☆☆

“Don't be rash, save your cash. Rubbish company.”

Written on: 26/08/2019 by Garcialq255 (1 review written)

Please, please, do not part with a penny of your money until you have read all the reviews for this company and its associates.

WE LOST OUR DEPOSIT. I had used them some time ago and was naïve enough to think we would be dealt with in a fair and honest, manner. Not so. In fact, they even got our rental dates wrong, but still seem unwilling to refund the deposit, although the mistake is theirs. I have booked an appointment, face to face, with the local Trading Standards Officer.

If you’re thinking of renting from National Motorhomes, or one of their numerous subsidiaries, or affiliated companies, (UNBEATABLEHIRE, HIREBOOKING CENTRE, MOTORHOLME and more) don’t be surprised when the additional charges start adding up. They will turn what you had assumed was a cheap holiday into a very, very, expensive one. By the time you have added up all their deceitful surcharges, for items you would have assumed necessary and essential for travel, you’ll be wanting to cancel. If you do, don’t expect your money back without a fight.

Would you like a proper introduction to your rented motorhome, with an explanation of how everything works? You’ll only get one, if you have purchased their “handover package”.

Expect to watch TV whilst you’re away? PROVE you have a TV licence, or pay a fee.

Expect to use their chemical toilet? Not unless you’ve paid for the chemicals . . . and the toilet paper.

Want to refill the water tank? You had better have paid to rent the water hose, or brought your own.

Parking a car when you pick-up? Oops! Another big cash payment, gone.

Motorhome not parked on the level, so you can get a good night’s sleep? Well you should have paid to hire the levelling chocks. How silly of you!

Want a cup of tea? Check you did buy their over-priced, gas bottle, and that they have supplied the necessary kitchen “accessories” in their “kitchen pack” you were invited to purchase.

And the list goes on. Don’t even rely on their Insurance Excess Waiver. It costs a non-refundable £24 a day. That’s £192 for a week, which, according to them has 8 days, in it! And it doesn’t even cover you for many, many, possible incidents. If there is a loophole, these snakes will wriggle through it.

Or choose another type of holiday, altogether. My advice is to avoid this company and its “cheap” offers, like you would avoid the plague.

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