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★☆☆☆☆

“They know better than my vet”

Written on: 19/08/2019 by Suzibear (1 review written)

My dog was diagnosed in May 2019 as having IBD and was treated accordingly by my vet.
Petplan went back to a visit he made to the vets in March 2018 for a case of diarrhoea caused by some cheap dog treats he had had, as noted in the vets records, he did not make another vets visit again until May 2019 because of chronic diarrhoea in recent weeks. Petplan decided that the visit in March 2018 was IBD and therefore he was out of his 12 months claim (why if my vet suspected it back then did she not treat him accordingly for this illness). Despite numerous weekly calls chasing their decision when I appealed, they still insisted they knew best. Even my own vets letter confirming it was a result of cheap treats and not IBD had no effect on their final decision. Who knows best!!!!

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