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“Do not book with this airline!!!!!!”

Written on: 17/08/2019 by Onuoha (1 review written)

Do not book with this airline!!!!!!
Terrible customer service that is none existent if you actually need assistance. They either hang up on you or bounce you around after keeping you on hold for 3-8 minutes. They never seem to be able to access the details of your account to help and for US customers you better pray they don't give you the 312-843-5794 number, its a machine that's only available from 6 to 12 CST. calling the number after 6 am all you get is a "all circuits are busy msg" making you assume there are actual humans that are busy with other clients and when you call at 6am and finally get through you get an automated message that thanks you for calling them and tells you to reach them online or the regular 800 number.
I am in the DFW area and I quickly realized they also do not have any physical presence in or around the airport. They will try to take your hard earned money without blinking an eye.
They tell you to cancel online if you bought your ticket from their portal and they will give you a credit you can use later for the non refundable tickets but they will not give you the credit. None of their customer service reps seem to have the ability to assist you with credits or refund issues.
They took almost $6000 and destroyed my summer plans with my family. I had to call my credit card company to dispute the charge. This was my first time trying to use them and it will be my last. Buyer be warned

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