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★★☆☆☆

“ Fine, unless you have a problem”

Written on: 16/08/2019 by hotchilli99 (1 review written)

Fine, unless you have a problem.

I ordered a statue for delivery to someone else as a wedding present. I then received absolutely no communication, not even an order confirmation.

Upon calling to check their customer services were unable to tell me when the item was to be delivered.

When the item was delivered it was damaged. Upon asking for a replacement, this was dealt with quite promptly, but with a comment "please dispose of the damaged statue as you see fit".

So, I have bought a wedding present for someone and now I need to ask them to dispose of the damaged statue. If this will not fit in the bin, they will need to take it to the tip and then pay for a rubble-charge.

I repeatedly emailed and asked them to remove the statue and was ignored. I called and they have offered me a £10 refund as good-will for having to dispose of it. Completely missing the point that it is not me who has the problem, it's the wedding couple.

SHOCKING CUSTOMER SERVICE

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