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“Yet another desperately bad experience with The Phone...”

written by Nia474 on 14/08/2019

I have just experienced yet another desperately bad experience with the Phone Co-op. I rang them to see if I was on the best deal with them and was told how a couple of pounds could be taken off "here and there". Suffice to say I have now received the bill and it is nearly £4 dearer rather than the £2 cheaper I was quoted. I rang to find out why only to discover that the full terms of the change and the billing period changes were not explained to me properly (their words not mine). I insisted on rolling back the contract, as per my legal right (I am in the "cooling off" period) and the Phone Co-op responded by being difficult and accusing me of being unreasonably dissatisfied with their miss-selling. Their solution was to refund a bit and change a bit etc. Not good enough I said and I insisted on my legal rights. But why should I have to do this? They should understand contract law, for goodness sake.

It is now (allegedly) all sorted, but we shall see at the next billing period. If it is wrong at that point I will take them to Ofcom to get it sorted.

As a footnote we also have broadband with them and experience frequent drop outs in service.

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