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“Terrible Quality and Customer Service ”

Written on: 08/08/2019

I bought a pair of sneakers, wore them a few times, delicately washed them by hand and the colors completely faded. I have called and emailed customer service multiple times and there is nothing they can do. They referred me to go back to the store (Short Hills, NJ) and the manager said there is nothing she can do as I needed to bring them to store to wash. No one has ever told me that every time I need to wash sneakers, I have to bring them back to store. This policy is not on the receipt and no one told me during the time of purchase. I wasted $600 on terrible quality shoes I wore 3 times, the store has been unresponsive and customer service useless. I will never buy Jimmy Choo products again.

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