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“Lunar 2017 Caravan”

Written on: 05/08/2019 by Camelhump (1 review written)

Bought a new caravan for £18,000 and from having it sited we had issues.
Salesman informed us the mood lighting was faulty but they would be replaced. 4 months after the sale and numerous calls being fobbed off with ,Lunar have a back log etc etc etc I finally spoke to another member of staff who knew nothing about the lighting as the salesman had not ordered the lights or placed the warranty claim and he had actually left. New salesperson sorted the lights under the warranty which took 8 months in total. Horrific.
Pump went down after 2 month and the salesman didn't have a clue, I contacted Whale Pumps who talked me through calibrating the pump which took 5 minutes and they were spot on. WHY could the salesman not sort it ????
The Sargent alarm then stopped working and it took 8 month to be replaced.
As the caravan was sited I could not get them to service the van until 16 months after purchase where I was then informed the fridge was not working and the exterior lights needed replacing. And was informed that as the service was put of the 12 month period I could not make a warranty claim, which is when I was informed the van came with a 3 year warranty which the salesman did not tell me.
The service cost £289 and the engineer just put the heating on, all the lights and the cooker, nothing else. Horrific and roped off. I now have no warranty as when speaking to the female salesman she was allegedly conferring with her manager and after 6 months I spoke to the manager who stated he had no clue about what I was talking about. Hahahaha the company is an absolute joke and I wish I had never walked in the place.
To cap it all the engineer informed me that the gas we were using was the wrong gas to which I informed him the salesman had sold us the gas when we bought the van.
It's now 2 months since speaking to the manager and I am still waiting for him to recontact me. Horrific.

Stay clear from the place.

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