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“ARCHAIC SYSTEM OF BANKING”

written by Duckworthnk351 on 30/07/2019


Had to call customer service more than 3 times for the same issue. Most of the time I was put on a long hold. All I wanted to do was to change my address to my current one. I could not get that done online so they said I had to fill a change of address form and send the copy via mail. The back and forth for this simple issue was a bit more than necessary. I am still unclear as to whether or not my new address has been updated by the bank because one minute they say my address has been updated and the next, they say sorry but your address could not be updated. I am tired of the whole process for such a simple fix.

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