written by loriengordon on 25/07/2019
Everything started off well and the bike was collected on time. Delivery did take 2 weeks however, when things go wrong, thats when it all falls apart!
My bike was sent from the uk to estonia and it arrived battered and the carbon frame ruined.
After collecting loads of information, dhl finally agreed to payout (apparently). This process has taken 3 months for them to agree to payout. This is where the fun begins.
Sendbike agreed to send me the funds to order a new frame however they never seem to arrive in my bank. I contact them daily and they say it should be in there today and guess what....nothing! I’m now at the point where i dont believe i will receive the funds to order a new frame and to make it worse, they have already collected the broken frame too! So we have parts to a bike and no frame and no funds to order the new one. FANTASTIC!
Communication is slow but was there which is ok I guess but now I’m absolutely stuffed with promises day after day and no end in sight!