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“Booking.com is Terrible!”

written by Wise252 on 24/07/2019

They booked us in Arlington, Tx when we asked to be booked in Burbank, Ca. They charged our Debit Card while we were on vacation. They would not give us our money back! We fought with them for 3 days and the hotel. We have over drafts and fees now from our bank. This is not the first time! They always say a Manager will call you tomorrow and no one ever calls. Use Expedia! They've always taken care of any issue immediately! I will never use these people again! They are a nightmare! They mess up and you don't get a refund? Are you serious? Not to mention...no one speaks English cause, it's Worldwide. You could get someone from Turkey on the phone. I don't understand everyone's accents. The customer service is flat out rude and will do circles around you to keep your every dime!

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