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“False Advertising”

Written on: 22/07/2019 by Akufu (2 reviews written)

Having signed up for Reseller Hosting from this company, I am more than disappointed. This is for several reasons;

* They claim to be a UK-based company but are in fact in the Ukraine.
* Their 24/7 Live Chat and support has been offline for the majority of the weekend and overnight.
* When you manage to speak to live chat they are not much use.
* Their servers are poorly configured and when provided with evidence they simply blame the customer.
* Over 12 hours to respond to a 'missing critical' ticket is utterly unacceptable.
* I paid for a dedicated IP address that was never provided.

I have since made a claim on their 'Money Back Guarantee' - so I'll wait for a refund.

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