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★☆☆☆☆

“Indifferent service Indifferent Customer Service”

Written on: 19/07/2019 by LillianaKirk455 (1 review written)

New batch of ink cartridges correctly identified for my Brother printer supplied. They don’t work in my printer. Customer services chatter about doing anything the customer wants but in reality they cannot, nor do they want to, check that they will not resupply the same faulty type of cartridge. They say they have multiple suppliers and they refuse to check that the replacement cartridges they send out will be from a different manufacturer to the faulty cartridges supplied. In effect their offer is to supply cartridges from random suppliers in the hope that some will work! Good customer service? Twaddle!

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