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★☆☆☆☆

“AVOID!! I was registered on Yell.com for free, later,...”

Written on: 19/07/2019 by TatianaD (1 review written)

AVOID!!
I was registered on Yell.com for free, later, on June 24th, I got a call from Malaki who was offering to help me with advertising. After about an hour long conversation and professional psychological pressure I gave him my details, however he could clearly hear I did not understand everything well and that I don have any business at the moment which I repeated several times.

Two hours later I filled out the form online to cancel this agreement where I stated that I do not have a business. About an hour later I called them and I was suddenly told by Abi Booth that I cannot cancel this contract because “business is business” . However, before I was not aware of these terms and was astouned by this statement. Until that point no work had been done, it was literally 2 hours later I said I do not wish to work with this company. Then Abi started pushing me to agree to 50% off for 3 months instead of cancelling. I explained I do not have business or clients therefore I won’t be able to pay at all. Abi said that I’d have to pay 80% of the annual amount in order to cancel.

My request to cancel had been sent by me 4 hours earlier than I received the confirmation for setting up direct debit. Moreover, they set up 2 direct debits for unknown to me reasons! I filled out the same form again and called them again but they never reacted to my requests as they were not interested in discussing canceling.

I spoke to different people after this on the phone multiple times explaining the situation and requesting to cancel. All of them were saying the same thing and also refused to provide the recorded phone conversations between me and Malaki who forced me into this contract. Plus, I requested them to send me the contract over via email multiple times which they NEVER did! It is a company that only wants to get your money at any cost!

Long story short, I wasn’t provided any details of terms and conditions of this contract before agreeing to it on the phone. It was clear to everyone I did not get how this works but nobody cared about it. To be more precise, these important details of the agreement were completely ignored and avoided in order to lure me into this deal easier and quicker.

Based on the said above, if they do not cancel my contract, I will bring a claim to a small claims court against Yell.com. This behaviour is absolutely disgusting and unacceptable.

After my review on Trustpilot I received a call from someone who promised to speak with manager and call me back but, as the rest of the representatives of this company, has failed to do so. I am seriously fed up with the fact that I have to repeat the whole story to a new person over and over again that never leads to anything! I am tired of these people, therefore I am requesting to receive all future communication via email. I am also requesting to receive my recorded conversations with the two people I dealt with  from the 24th of June which I will be using when making a claim to the small claims court.
Also I shell be looking for compensation for the stress this issue has caused me.

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