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“Terrible Customer Service”

written by garyupton on 18/07/2019

Terrible customer service! Would give 0 (zero) stars if I could. I was injured while on vacation and needed to return home well in advance of my scheduled departure date. I first contacted the airline (Air Canada) and they could not change my ticket because it was purchased though ASAP Tickets. I contacted ASAP Tickets and was told "no tickets" were available even though Air Canada had told me there were plenty of open seats. So in order to get home and seek the medical treatment I needed, I had to purchase a one-way fair on another airline. Thank you ASAP Tickets and thank you Air Canada (not)!!

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