written by McCollumvh345 on 16/07/2019
Very disappointed with my experience at Johnson Shoes, Twickenham. Bought a pair of shoes on Saturday for £75 - was served by an employee who was helping me find a pair of navy shoe sandals to match a dress for my son’s wedding. I picked one pair, but was in the sale, and when said I might have to bring back she told me no refund on sale goods. So picked full price pair for £75 and confirmed could bring them back if the colour didn’t match. Took back today, only to be told that I couldn’t get refund , only credit note. Company policy, written on back of receipt and on small sign in front of till. Needless to say I didn’t see either, and neither was it explained or brought to my attention. Very cross - not even a website to buy a pair of shoes on line. How can that be in this day and age?