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★☆☆☆☆

“We booked for a family visit and it was totally...”

Written on: 15/07/2019 by 226Serrano (1 review written)

We booked for a family visit and it was totally ruined. Not only did they leave us waiting an hour, their system was down and she said we didn't have the right cover, followed by a threat of £100,000 liability and bullying sales tactics to pay more. When I challenged her on this the staff member was extremely rude,aggressive in her tone, spoke in a terrible way about me and threw a tantrum. No professionalism at all.

We then spoke to a deputy branch manager on the phone and as it was extremely late and our hotel booking at risk, I came to an arrangement with him. The original staff member went on and on continuing her tantrum. We asked her several times to lower her voice as she was shouting and completely lost it. I couldn't believe when she threw the keys back I to the drawer and refused to give us the car!! We were astonished as we had just been talking to the manager and the documentation from SIXT that I had clearly showed all the cover On it but she refused to reD their own documents. Not only that but she kept going on about ticking boxes as we booked 'outside of the country' despite being UK residents with a UK licence. So we were abandoned with our money taken when we first booked a long time ago, no vehicle and a massive taxi bill to continue our journey, well last midnight!
SIxt customer service took two calls to raise this after a difficult check in in the middle of the night. My daughter's health was affected by the stress, my husband (in his sixties) had a massive migraine and we were faced with a ruined holiday as I am a Blue Badge driver and I was trying to get around on public transport to see my grandchildren. We couldn't take them where we planned, couldn't arrange the trips we wanted as it would have been too much to keep changing public transport and we were out of pocket for all of this.

I can't think of any reason for this treatment as I have a perfect track record hiring with multiple companies e.g. Hertz, Europcar and even Sixt. Ironically I had just rented with the two months earlier so I was not an unknown customer.

So my advice, STAY well clear of them. If the are prepared to throw tantrums, lie, cheat and abuse a young professional lady with a health condition, two grandparents one who is a Blue Badge driver and abandon us without a vehicle, I don't believe anyone should give them custom and support their outlandish behaviour. We had to record their staff member as it was unreal. And to top that we were being offered a hatchback vehicle with 10 defects and it was not the higher vehicle I requested to allow ease of getting in and out for me. Totally wasted trip, hotel, car etc as everything was based on us collecting the vehicle as normal. This company not what they say they are or promote. If I could give a minus rating I would do that!

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