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★☆☆☆☆

“Cancellation fee £25”

Written on: 09/07/2019 by EsmeraldaFerguson (1 review written)

I bought contents insurance online - then realised I needed buildings and contents. I rang straight away and explained my mistake. I was given a new quote - however it wasn’t competitive. I decided to cancel the contents insurance and had just bought 15 minutes before online - only to be told there was a £25 cancellation admin fee!!!!!! I said that can’t be right - I have literally just bought the policy - but they insisted this was correct. I had to keep the policy and shop elsewhere for the buildings insurance..
Beware when buying online that you can’t cancel without incurring a £25 “admin” fee!!!

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