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“Dreadful Experience and Poor Customer Service”

Written on: 04/07/2019 by JohnRW959 (1 review written)

Booked one night at the Novotel Est in Paris with my daughter through Amoma. We arrived at the Novotel to discover that the hotel had no record of our reservation, and after waiting for 2 hours while the hotel tried to contact Amoma to resolve the issue (without success) we were forced to find and pay for another hotel in the city. The experience completely ruined our trip.

4 weeks on, I am still waiting for reimbursement for the extra hotel room I had to pay for. Found their responses to my emails very vague and unsatisfactory,

Will never entertain the idea of ever using this organisation again.

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