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★★★★★
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“Excellent Service from Matki”

written by Cleocairn on 20/06/2019

We had a visit this morning from one of your service engineers.We have had a problem for a while with the door of our quadrant enclosure not closing properly. I telephoned your helpline on Monday, the gentleman who answered understood what the problem was and once he had found us on the system arranged for he service department to give us a call to arrange a visit. This happened very quickly and due to a cancellation the engineer was able to attend today. He identified the problem very quickly - a broken inner track due to the whole thing being loose (original fitter, not Matki) repaired it, sorted a couple od other things that weren't right - seal in wrong place, again original fitter not knowing/reading instructions ! He is going to come back to sort something else that is a warranty claim that we hadn't seen. What fantastic service and what a lovely guy, so proffesional. Would like to leave a review but dont know where to leave it.

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