Report Abuse

“Worst breakdown company ever ”

written by greigmcarthur on 19/06/2019

Been with this company for years but first time used them was over a month ago and what a nightmare.

My car was overheating so I pulled into the slip road and used the app to confirm breakdown. I got a call straight away but 18 mins on the phone to the operator trying to discuss where I was. The app showed them exactly my location.

When the rescue company called me to see my vehicle, they told me it would take them too long to drive along the road and turn back so told me to drive my car to the end of the slip road (even though I told them the car was overheating).

Not being a mechanic I done this.

When the rescue company finally arrived 40 mins later they came with no tools or parts. Just a tow truck.

The mechanic told me my engine was booked (damaged gasket and engine).

I was towed back home (had to argue since he wanted to take me to Halfords to see if they would fix it) the words from this so called mechanic.

Anyway, I got my car taken to a local garage a couple of days later to be found out since my car was driven while being overheating (as advised by the breakdown recovery) this caused more damaged to the car so I needed a whole new engine plus many other things costing me £3000 in total.

A complete nightmare and this company should never be in existence. By all means pay the extra and go with AA or RAC.

Imagine sending a breakdown with no tools. They aren’t interested in fixing your car just want to tow to somewhere.