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“Faulty online booking System and unhelpful robotic staff”

Written on: 16/08/2011

Terrible company I booked 4 days to go to Spain in September and the email confirmation came through that I was coming back in December. I called them within 10 minutes to tell them. I was advised to contact the carrier directly to sort it out which I did, paid a lot more money so was surprised that Opodo had taken a booking fee and credit card fee totaling £29 for not doing anything and not even realizing that customer goodwill is good business practice.

I will never use their faulty online system as the staff on the so called help desk are equally useless.

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