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“Customer Services/Returns Policy”

Written on: 13/07/2011

I have been a member of the Create and Craft club for 5 years and have spent a lot of money over that time. I recently ordered a CraftRobo which I have wanted for so long, unfortunately it arrived damaged, when I rang them (@10p per minute) I was told they would collect it and would send another in 14-21 days!! Does anyone know why it takes 14-21 days to process a return? I can't believe that it will be a whole month before I get this item!!! If it took the company I work for 14-21 days to send replacements we wouldn't be in business! I have read their Returns policy and if they think they are going to repair it and send it back to me then they can think again, I purchased a new, working item and will not accept a damaged repaired one. To be continued!!

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