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“Full of promises they don't keep”

written by on 07/07/2011

Ordered two door from Yaledoors. When the door turned up, one was damaged so the fitters suggested it was returned. The other door came with bright white hinges which looked awful on a black door with a cherry frame. I was never told that the hinges would be visable, much less that they would be white. After much chasing up to find the status of my order, I was offered brown hinges this time which would still look awful on cherry/black. To date, I still don't know what is happening with my order even though Yaledoors have had my money for a month. Yaledoors keep promising to call me to give me an update yet they have not phoned me a single time, I have always had to chase them up. Perhaps, my opinion will change if this ever gets resolved but as yet there is no light at the end of the tunnel.

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