written by on 27/06/2011
I am a driving instructor. I have my car serviced at the required intervals. In June 2010 (car was still in warranty) I asked Ford to look at my car and stop the thick black smoke coming from the exhaust. They have replaced the EGR unit (for which I had to contribute)and and one injector but the car is smoking as badly as it was before.
Ford say that it is because my car is used for driving instruction - what utter rot! They think that I only use my car at slow speeds - on the contrary I use the M5 on a daily basis, I only work part time as an instructor and it is also our family car. So Ford are trying to say that the Focus is not a "town" car and one shouldn't use it for short journeys!
My flywheel is now vibrating - the car is 3 years and 4 months old. My last Focus was 4 years old when the same thing happened.
I refuse to buy another Focus and will fight Ford to the end to get satisfaction. I am disgusted with the service I have received. They have no idea why my car is smoking - I thought they made the cars!!!!