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“nuttals of chester - bogus scam complaint to trading...”

Written on: 20/06/2011

14 feb 11
item ordered
payment taken £161.48

27 feb 2011
email sent stating no delivery recieved

28 feb 2011
email recieved - sorry for delay will check and get back to you

10 march 2011
email sent - i have not recieved any information. contact me immediately

14 march
17 march
22 march
24 march
25 march
29 march
31 march
phone calls - no answer
occasional voice mails left

2 apr 2011
spoke to someone and explained deadline for item passed

4 apr 2011
email recieved - have been v busy, manufacturer says item due w/c 25 april

4 apr 2011
email sent asking for order cancel and refund

5 arp 2011
email recieved - no refund, credit note or replacement only

7 apr 2011
my angry email

25 apr 2011
deadline passed and no item or refund or update

27 apr
28 apr
4 may
phone calls - no answer

10 may 2011
email from me - last chance or i contact trading standards

11 may 2011
email recieved - we are contacting manufacturer and will update

31 may 2011
no update since 11 may
sent legal letter - in breach of Consumer Protection (Distance Selling) Regulations 2000. They have 31 days to make full refund

20 june 2011
no response to date



many others - search for "nuttals of chester reviews"
or "nuttals of chester complaints"


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