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★☆☆☆☆

“Do not rent from this company ”

Written on: 20/06/2011 by karenc77 (1 review written)

I will never hire from this company again the car we hired a targo which are old and dated and not clean and smelt awful. We changed cars the women we had at the gold coast airport was nice as pie at first but when we had said look the car is not clean at all e.g. potato chips all in the back seat the front dash we could not see the speedo through all the dust the cup holders were all dirty and the car smelt awful we got one of the other staff members to smell it he told us it was the air fresher my husband i laughed it was not that at all. So we then asked to change car so we did this is were the women who worked for cut price rentals was so rude im paying for a car i expect it to up to a standard and this car was not at all
so we than changed cars so keep telling us to hurry up i said well we had to change over car seats from the first vechile to the next.
The car seat i had for my 5mth old was disgusting i would expect a little wear and tear but this so bad it looked like it had never been clean and othe kids were sick in it and was not cleaned at all.

We finally got on the road and the second row seat was moving around and this is were my 5mth was in and my 15 yrold son we pulled over and moved the seat and it was still moving we got to hotel i was going to ring the office monday as we got this car on sunday
i had booked a kia carnvial to start but the tuesday before we were due to go they rang me and said this car was involed in car crash and would not be available to hire they said the only car they had was a targo i was not happy with this the women informed me on the phone the Imax were due in on the 11 june and if they arrived i wanted one but i guess they didnt arrive i wish i had cancelled this booking then.
i then rang the office on monday and got another rude women i explain the day before and told her i wanted to cancel the rest of my booking and wanted a refund of the rest of my booking she then told me i would not get this i was so upset as i not going to lose the rest of my money as to hire this car it cost me $609 with all the extra insurance etc....
and if i had to book another car it would have been the same price if not more
So please stay way from this company i was so annoyed that they didnt even offer a discount or anything i have been with other companies before and they have always been so good if there was a problem but this company are only out for the money if you have a problem they throw there hands up and walk away

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