Written on: 31/05/2019 by Jeannie206 (1 review written)
I bought a digital manual for 29.99 for my BMW. It came by email with a separate link for download instructions, which I went to first. It instructed me to download a download manager. That took serval hours to download, once that was done I attempted to download the actual manual and the additional program required for it to work. At this point my laptop quit functioning all together. I could not get it to do anything. I contacted emanual and req requested a refund. They stalled me for about a week before they came back and finally told me no they will not refund my money even tho the website states their policy is if it is within a week and not download they would issue a full refund. Since it never finished downloading I expected a refund. I would never had purchased it if I knew it would ruin my laptop!