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“Shocking”

written by mike414141 on 31/05/2019

After more than a month still no reply!! needless to say I have done what I should have done in the first place, I have bought a new Husqvarna and maybe Funbikes should take a leave how their customer service is!! Funbikes you should be ashamed - To anyone reading the reviews, go on all reviews you can find, they barely receive 3 stars! Say no more

Would give it no stars, however the person I dealt with deserves much more. Where shall I start. Should you want to buy something from this company, Think Very Carefully. They are happy to take your money but dont expect any customer service. After researching I bought an M2R RF 140cc Pitbike at the end of February 2019. My son was over the moon as this was a very special purchase. Unfortunately this was short lived as within a month various things went wrong with the bike. As it is mechanical equipment things will go wrong, however the following all went wrong.
1) Back wheel completely disintegrated - Apparently faulty from the manufacturer - Replaced (User error)
2) Carb started leaking petrol out - replaced (User error)
3) Rear Wheel Axle bent and broke bearings and chain - (User error in their email
4) Clutch lever broke off - Ordered new clutch lever but a whole clutch was sent but no clutch lever.

All of these can happen, I suppose they could but which makes me angry is their customer service. You should see the reply from a supposedly customer service specialist. All of the things that happened to the bike is and I quote "USER ERROR"

It was ridden to hard!!! FFS its a pitbike they should be up to the job otherwise dont sell them. Oh yes by the way, all the problems started within a month, and half of it was waiting for spares!

I also upgraded many parts to be more robbust! Silly of me I know but you live and learn

When looking at the reviews it makes sense. This is not a flash in the pan. Be wise and save your money and go to a company that cares because Funbikes dont give a ....!!!!
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