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“WARNING DO NOT RENT FROM THEM!!! 
 I hired a vehicle...”

written by Munngi294 on 31/05/2019

WARNING DO NOT RENT FROM THEM!!!


I hired a vehicle from Red Spot and had been hiring long term from them. My wife and I were on our way to my doctor because I have chronic Crohn's and have a 10cm stricture in my bowel and am waiting to have surgery. We were unaware the hire company had been trying to get in contact as they usually took a payment for the period of a week which we had done and did not think there was anything owing and were unaware they had been trying to get in contact, which had not been an issue in the past. All of their listed email addresses bounce back and all of my attempts to contact them by phone had been ignored. I had to call in excess of 15-20 times on occasion because their one listed phone number for Brisbane airport would ring out and there was no where to leaven a message. After trying that day and the previous day without success to contact them we were pulled over by the police and arrested at gun point. No apologies or explanation, they even told the police they had report the vehicle stolen on the 25th of April because of non payment yet we have proof that a payment was taken on this date. They also told the police that we paid for the entire period up front which was also not the case and as a consequence we were both arrested and held for several hours where I was denied my medication and proper decent human treatment.

There was some minor damage to the vehicle and since this has occurred I have tried every day for 3 weeks to get in contact with Red Spot to find out how much is owed and how I can pay the balance of what is owing. I spoke to a very friendly Manager who could not believe our story and said in these circumstances the charges are usually dropped once contact is made and the vehicle is returned and could not understand why the other person had locked my file and would not return emails of phone calls. I have tried phoning multiple times per day since the incident and followed up with emails. I have only had one call back and no information has been sent to me, I do not have a way to make payment and until today had no idea what was outstanding until I received the brief of evident from the prosecution. They claim there is $4,400 owing and no payment has been made yet they have deducted $1,000 which has not been reflected and they will not return emails, phone calls or any kind of communication to get this matter sorted and finalised. I have also tried contacting the CEO without success who responded by phone to an employee and said I would need to speak with the person who is handeling the matter but ignores all phone calls and emails. I have left countless voicemails and emails which have gone unanswered and fail to understand why they don’t want a speedy resolution or payment for what is owing. The only conclusion that I can come too is that they are trying to stitch me up which I think is disgraceful. I have made every attempt to get this matter resolved and think it’s disgraceful they would treat a customer this way.

They don’t care about customers, they treat people like dirt and even when they try and do the right thing they seem more interested in seeing people punished. It’s not a company I will ever do business with again, I was a good paying customer and have never been treated like this by any other company in my entire life. They don’t deserve your business and they simply don’t care, it’s all about the dollars and cents to these people.

BEWARE AND HIRE AT YOUR OWN RISK!